​Welcome to our Repair Service

At Jansport, Eastpak, & Kipling we aim to give you the best possible product with excellent service. If your bag is damaged or faulty, please submit a repair request here.

​Warranty Policy

Our partner repair centre will determine whether the problem is covered by warranty or not. Any repair covered by our warranty will be at our expense, including any costs required to return the repaired or replacement product back to you. If the damage or defect isn't covered by the warranty, you can still send your item for repair at your own cost. You will be contacted if the repair is not covered by warranty. Please review the brand's website for more details on warranty.

​How to request a repair

Before starting your request via the button below, locate your Product ID and Production Date on the label inside your bag. You can refer to the images below to locate these. These help our team decide whether you are eligible for a warranty repair.